Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur due to forces outside our control.
Shipment to P.O. boxes or APO/FPO addresses
Alcove.shop ships to addresses within the Continental United States and Hawaii.
Alcove.shop does not currently ship to U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s) as well as a Delivery Confirmation email once the carrier confirms delivery.
If an item does not reach you, is returned to Alcove by the carrier and reported undeliverable, Alcove will do our best to communicate with you to get corrected information and re-ship the item, but additional shipping fees may apply. If items are damaged by the time they are returned by the carrier to Alcove and reported undeliverable, Alcove will be unable to offer a refund or exchange. Please don't hesitate to call us at (917) 475-1832 if issues arise and we'll do our best to help.
Customs, Duties and Taxes
Alcove.shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Alcove.shop does our best to pack and ship our fragile items carefully and speedily. However, damages may occasionally occur due to mishandling by the carrier. If you receive a delivery with a damaged item, please immediately use your smart phone to take images of the box and packing the item came in, and report the damages with images by emailing firstname.lastname@example.org within 24 hours of delivery. If images of damages are not provided we will be unable to process a refund. If special circumstances apply in which you are unable to provide images of the damages please call us at (917) 475-1832 so we can discuss alternative verifications. We may provide a return label to you and request that the damaged item is returned to us, in which case the return will not be processed until we have received the returned damaged item.
International Shipping Policy
We currently do not ship outside the U.S. but hope to delivery to our Canadian and Puerto Rican neighbors soon. If we don't ship to you and you think we should, please let us know by emailing email@example.com
Our Return Policy provides detailed information about options and procedures for returning your order.