Shipping Infos :)

A SPECIAL MESSAGE TO OUR BELOVED CUSTOMERS

⚠️ Due to the ongoing impact of coronavirus, website orders are being carefully & lovingly packed and shipped from our home office! We're using contactless pickups with the USPS to send orders via First Class, Priority and occasionally Media Mail. 

💖 Alcove is actively following the CDC guidelines for small business in regards to Personal Protective Equipment (PPE), workplace sanitization, and hand washing. 

😷 In order to keep our (very) small business thriving under NY State on Pause, we've come up with a shipping price scale that we think is fair for you guys and us. 

🤑 Shipping Fees Updated 5/5/2020

Order total under $7 ....................... Shipping fee $1.20

Order total under $10 ..................... Shipping fee $2.20

Order total under $30 ..................... Shipping fee $3.20

Order total under $50 ........😉........ Shipping fee $4.20 

Order total under $80 ..................... Shipping fee $5.20

ORDERS OVER $80 SHIP FREE!

Thank you and be well! - Allie & Alex

 

Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur due to forces outside our control.

Shipment to P.O. boxes or APO/FPO addresses

Alcove.shop ships to addresses within the Continental United States and Hawaii.

Alcove.shop does not currently ship to U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s) as well as a Delivery Confirmation email once the carrier confirms delivery.

Order undeliverable

If an item does not reach you, is returned to Alcove by the carrier and reported undeliverable, Alcove will do our best to communicate with you to get corrected information and re-ship the item, but additional shipping fees may apply. If items are damaged by the time they are returned by the carrier to Alcove and reported undeliverable, Alcove will be unable to offer a refund or exchange. Please don't hesitate to email us at hi@alcove.shop if issues arise and we'll do our best to help.

Customs, Duties and Taxes

Alcove.shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Alcove.shop does our best to pack and ship our fragile items carefully and speedily. However, damages may occasionally occur due to mishandling by the carrier. If you receive a delivery with a damaged item, please immediately use your smart phone to take images of the box and packing the item came in, and report the damages with images by emailing hi@alcove.shop within 24 hours of delivery. If images of damages are not provided we will be unable to process a refund. If special circumstances apply in which you are unable to provide images of the damages please email us at hi@alcove.shop so we can discuss alternative verifications. We may provide a return label to you and request that the damaged item is returned to us, in which case the return will not be processed until we have received the returned damaged item. 

International Shipping Policy

We currently do not ship outside the U.S. but hope to delivery to our Canadian and Puerto Rican neighbors soon. If we don't ship to you and you think we should, please let us know by emailing hi@alcove.shop

Returns Policy

Our Return Policy provides detailed information about options and procedures for returning your order.